Rashid Monath

Work directly with the Managing Director to oversee daily office operations, coordinate team workflows, and support efficient business operations. Upgraded 500+ existing Cat5/Cat5e network connections to Cat6 cabling and fiber ONU setups, improving connection stability and broadband service quality. Manage a portfolio of 800+ active broadband accounts, resolve escalated customer issues, and support subscriber retention. Monitor monthly billing, follow up on outstanding payments, and maintain accurate revenue and accounts receivable records.

Supervised and mentored 5 junior sales executives, established daily sales targets, and conducted weekly performance reviews. Developed and implemented neighborhood advertising campaigns across Mirpur (Agargaon to Kazipara), contributing to a 25–30% increase in new subscriber inquiries. Used email marketing and automated follow-ups to retain customers, with 5–10% upgrading their packages.

Welcomed walk-in visitors, responded to inquiries, and guided prospective subscribers in selecting broadband packages. Maintained customer records and coordinated installation schedules with field teams to onboard new subscribers.

Analyzed grid protection and energy audit workflows at the Khilkhet Head Office while coordinating with the HRM Division to complete specialized corporate engineering training. Gained field experience across substation and system operations in Bashundhara and Aftabnagar, covering load management, control room activities, SCADA-based monitoring, power factor monitoring, and telecommunication maintenance. Led technical tasks at the Badda Sales & Distribution Center, scoring highest on the internal evaluation exam (11% above average) while managing metering, billing, and citizen services at the '1-Point Service Center'. Assisted with hardware testing and diagnostics on 15 transformers at the Mirpur 10 Testing and Repairing Division, participating in Meter Testing Lab procedures and Transformer Workshop maintenance.

Co-founded a tech consultancy and an e-commerce clothing brand, growing the brand to 1,000 organic followers in 7 months.