CSE graduate with practical exposure to IT support and technical problem-solving
CSE graduate with practical exposure to IT support and technical problem-solving. Hands-on experience with Windows,
software installation, drivers, printers, PC/device configuration, LAN/Wi-Fi/IP troubleshooting, Microsoft Office, Google
Workspace, and basic web technologies. Strong communication, documentation, troubleshooting, and customer-support
abilities with a strong interest in IT Support, Help Desk, Technical Support, and Network Support roles.
Vivo Bangladesh
Dates unknown
Handled customer interactions and product inquiries, developing strong user-facing communication skills. Explained smartphone features, specifications, and basic device functions according to customer needs. Assisted customers with device selection and practical product-related questions. Supported daily operations, product presentation, stock coordination, and team communication. Built professional customer relationships and focused on clear communication and customer satisfaction. Developed problem identification, requirement understanding, documentation, and solution-oriented communication skills. CORE SKILLS DIGITAL MARKETING
2022 – 2026
BSC · Computer Science & Engineering · 2.80
B.Sc. (Hons) · Computer Science & Engineering · 2.80
DIGITAL MARKETING & SEO SKILLS
Higher Secondary Certificate (HSC)
Secondary School Certificate (SSC)