Fresherz

Refund & Credits Policy

Who this is for: employers with a paid Fresherz account. Candidates never pay for anything on Fresherz, so nothing on this page applies to you — and if anyone asks you for money, report it.

And nothing on Fresherz is charged for today. Paid employer accounts are switched off — there is no checkout, no card or wallet details are collected, and no money moves. What follows is the policy that will apply if and when paid employer services are switched on. The last section on this page says the same thing again, plainly.

How credits work

Employers buy credits in packs. Publishing a listing spends one credit. Everything else on an employer account — searching profiles, reading applications, messaging candidates, the applicant board — costs nothing.

  • Credits belong to the organisation that bought them, not to an individual staff member, and stay with the organisation if the person who bought them leaves.

  • Credits cannot be transferred to another organisation, sold, or exchanged for cash.

  • Every movement of credit is recorded on a ledger you can read on your billing page: purchases, listings published, refunds, returned credits, and any manual adjustment we make.

  • Credits do not expire. Once they are on your balance they stay there until you spend them.

Prices, currency and tax

No price is shown today, because paid employer accounts are switched off. When they are switched on, prices will be shown on the billing page in Bangladeshi Taka before you pay, the price shown will be the price charged including any VAT that applies, and our VAT/BIN registration number will appear on every invoice. You will see the total, any discount from a coupon, and the number of credits before you confirm.

When we refund

1. You were charged and got nothing. A payment that succeeded but did not add credits to your balance is refunded in full, or the credits are added — your choice. Tell us within 30 days.

2. You bought by mistake, and have not used it. If you ask within 7 days of the purchase and every credit from that purchase is still unspent, we refund it in full.

3. We charged you twice. Refunded in full, always, whenever you notice.

4. We closed your account for something that was not your fault. Unspent credits are refunded.

When we do not refund

  • Credits you have already spent. A published listing has been delivered — it appeared, it was searchable, candidates could apply. We cannot un-publish somebody's opportunity to have applied to it. The system will refuse a refund that would push your balance below zero, and we will tell you so plainly rather than half-refunding.

  • Because nobody applied, or because you did not like the applicants. Fresherz sells you the listing, not the outcome. We cannot promise a hire and do not charge as though we could.

  • Because you changed your mind after the role was filled elsewhere. Unspent credits stay on your balance for the next role.

  • Where the account was closed for breaking our rules — in particular, for asking candidates for money.

Credits that come back on their own

Two things return a credit to your balance automatically, with no request needed:

  • A listing we reject in moderation. If a listing does not pass review, the credit it spent is returned. You are not charged for a listing nobody saw.

  • A duplicate publish caused by a fault on our side. We return it and say so on your ledger.

How to ask for a refund

  • Give us the invoice number — it is on the invoice PDF on your billing page.

  • Say what happened.

We acknowledge within 2 working days and decide within 7 working days. If we approve it, the money goes back to the account it came from — we cannot send a refund to a different card, wallet or bank account. Expect it to take 5 to 10 working days after we send it, depending on your bank or wallet provider. These timelines are set to sit inside the refund window the Digital Commerce Operation Guidelines give online sellers in Bangladesh.

What a refund does to your invoice

We never edit or delete an invoice. A refund is recorded as a credit note against the original invoice, so both documents stay in your records and the numbering has no gaps. Both are downloadable as PDFs from your billing page.

Coupons and discounts

A coupon reduces what you pay, not what a credit is worth. If a discounted purchase is refunded, we refund what you actually paid. Coupons are single-use unless the coupon says otherwise, cannot be combined, and cannot be applied after a purchase is complete.

Failed and pending payments

If a payment does not complete, no credits are added and nothing is charged. If your bank shows a pending amount that never became a purchase, it will usually be released by your bank within a few days; if it is not, write to us with the date and amount.

If you are not satisfied

Write to support@fresherzjob.com and we will look at it again. You also have the right to complain to the Directorate of National Consumer Rights Protection (DNCRP), which handles consumer complaints about services sold in Bangladesh, under the Consumer Rights Protection Act, 2009. Nothing in this policy takes away a right that Act gives you.

A note on how payments run today

Fresherz does not currently charge anybody. Candidates have never paid for anything here and never will. Paid employer accounts are switched off: there is no checkout, no payment provider is connected, no card or wallet details are collected, and no money moves. Everything above is the policy we will apply if and when paid employer services are introduced — and in particular, a purchase may be cancelled for a full refund within 7 days, for as long as the services it bought are unused. Before the first payment is ever taken we will name the payment provider on this page and update these terms.