Final Year BBA Student Major in Supply Chain Management
BBA candidate in Supply Chain Management at United International University with practical experience in team operations, KPI monitoring, quality control, workforce scheduling, reporting, and process improvement through progressive roles at TechPoint BPO. Currently leading a 15-member team and responsible for performance monitoring, coaching, scheduling, and escalation handling. Academic knowledge includes Procurement, Warehouse Management, and Demand Planning, supported by advanced Microsoft Excel skills and practical experience with SAP and Oracle ERP. Seeking a Supply Chain internship or entry-level opportunity in Logistics, Procurement, Warehouse & Inventory, Demand Planning, Merchandising, Sourcing, or Operations.
TechPoint BPO, Dhaka, Bangladesh
জানু ২০২৬ — বর্তমান· 8 mos
Assistant Team Leader | TechPoint BPO, Dhaka, Bangladesh Supported daily team operations through KPI monitoring, quality tracking, attendance management, and performance reporting. Monitored individual performance and provided coaching to improve productivity, accuracy, and service quality. Assisted with workforce scheduling, team coordination, customer escalations, and operational follow-up. Supported training and onboarding activities while maintaining team quality and performance standards.
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Microsoft & LinkedIn Learning
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HP LIFE
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Udemy