Executive, Client Services & Digital Operations
Detail-oriented professional with a strong technical background and over 2 years of experience in Customer Relationship Management (CRM), digital operations, and technical support. Currently serving as a Technical Support Analyst (ERP) at EIS, with expertise in Front-end development (HTML, Tailwind CSS) and social media operations. Proven track record in precise data entry, document management, and streamlining operational workflows to enhance client satisfaction. A self-motivated team player with a Diploma in Computer Science (Expected 2026), seeking to leverage multi-disciplinary skills in a growth-oriented organization.
EIS- Enterprise Info Solution
জানু ২০২৬ — বর্তমান· 8 mos
- Managed high levels of call flow and responded to technical support needs. - Researched and identified solutions to technical problems. - Managed over 50 customer calls per day & increase sales 10% overall. - Optimized technical support workflows, resolving 95% of client issues within the first call.
EDU PRO TUTION BD
ফেব ২০২৫ — ডিসে ২০২৫· 10 mos
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times. - Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures. - Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed. - Developed strong relationships with clients, resulting in repeat business and positive feedback.
BD Calling It Limited
সেপ ২০২৫ — নভে ২০২৫· 2 mos
- Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements. - Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms. - Developed 20+ responsive web pages using HTML, CSS, and JavaScript, improving user engagement by 15%. - Designed and updated layouts to meet usability and performance requirements. - Enhanced user experience by optimizing web applications for maximum speed and scalability.
Aditto Fayyaz Associate OPC.
মার্চ ২০২৪ — নভে ২০২৫· 1 yr 8 mos
- Increased sales by 10%, Successfully delivered on tasks within tight deadlines.
2020 – 2021
SSC · SCIENCE · 4.00
2022 – 2026
Diploma · Computer Science · 3.02