Munia Akther amerina

Analyzed complaint cases and operational data to identify gaps and support process improvement initiatives; collaborated with cross-functional teams to resolve issues and maintain organizational quality standards, handling 50+ cases weekly. Prepared quality and performance reports to support management decision-making and operational planning. Conducted root cause analysis, ensured policy compliance, and tracked 10–15 recurring issues per month.

Supported HR operations, maintaining employee records, attendance tracking, and HR documentation for 60+ staff in compliance with company policies. Assisted in recruitment and onboarding, coordinating candidate communication and orientation for 20+ new hires. Supported workforce coordination and administrative processes, preparing HR and operational reports to ensure accurate records and policy compliance.

Assisted in daily banking operations, maintaining customer documentation, processing 30+ client files weekly, and supporting account opening and KYC compliance. Supported customer service and transaction processing, coordinating with officers to ensure smooth branch operations.