IT Support (Part-Time) · Nir Internet
Detail-oriented computer science graduate with hands-on experience in Python development, data analysis, IT systems support, and web-based application development. Proficient in troubleshooting, structured data management system configuration, and analytical problem-solving. Technical expertise, adaptability, and strong organizational skills contribute to operational efficiency and organizational growth. Palmpay - Quality Assurance Officer Gulshan 2, Dhaka
Palmpay Limited
Mar 2026 — Present· 6 mos
Evaluate live and recorded agent calls for professionalism and negotiation skills. Enforce strict adherence to ethical standards, and financial regulations. Score agents using quality metrics and provide actionable feedback. Analyze QA data to resolve bottlenecks and recommend efficiency strategies. Investigate and fairly resolve escalated customer complaints. Generate regular reports on team performance, training needs, and compliance risks.
Developed a hybrid ensemble machine learning model using long-term environmental datasets (2013–2024).
reporting.
Developed database-integrated platform for structured task and user management.
Designed and implemented a lightweight compiler for structured expression evaluation.
2021 – 2025
B.Sc. in Computer Science & Engineering · Computer Science & Engineering · 3.09
2019 – 2020
HSC · Science · 5.00
2017 – 2018
SSC · Science · 4.89
2025
Coursera
2025
Coursera
2025
DataCamp
2025
DataCamp